Esaal's Privacy Policy

Thank you for choosing to be part of our community at Esaal solutions (“company", “we”, “us”, or “our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at

When you visit our mobile application, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Apps and our services.

This privacy policy applies to all information collected through our mobile application, ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites") or Computer Systems & Communication Equipment Software Design portals. Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.



Personal information you disclose to us

In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and social media login data.

We collect personal information that you voluntarily provide to us when registering at the Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Apps (such as posting messages in our online forums or entering competitions, contests or giveaways) or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Apps, the choices you make and the products and features you use. The personal information we collect can include the following:

Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

Social Media Login Data. We provide you with the option to register using social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS " below.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information - such as IP address and/or browser and device characteristics - is collected automatically when you visit our Apps.

We automatically collect certain information when you visit, use or navigate the Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Apps and other technical information. This information is primarily needed to maintain the security and operation of our Apps, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

Type of data collected as part of the plug-in
Type of data Data description How data is collected
Merchant receipt details (anonymised)

Anonymised information typically available on your tax receipts enabling us to surface such information inside your Smart Receipts and to match your corresponding transactions, including:

  • your matching transaction receipt details:
  • details of Merchant you purchased from
  • details of items you purchased/date and time
  • your loyalty and membership number where relevant*

* To protect your privacy, your loyalty or membership number and transaction details are stored in encrypted form.

Supplied by Merchant partners
Customer demographics (anonymised)

Your anonymised demographic details:

  • age range;
  • gender; and
  • approximate area of residence
  • the time when you access Smart Receipts
  • your device type and operation system (iOS, Android)
  • your feature use (including receipt exports, receipt searches and interactive links)
Supplied by Marchant partners
Smart Receipts delivered via SMS
Service description

We provide Smart Receipts to customers of partnering Merchants via SMS.

When providing this service, Esaal solutions may collect the information outlined below:

Type of data Data description How data is collected
Contact details

Mobile number* enabling us to send Smart Receipts via SMS

*This information is only processed for the purpose of sending you a web link to your Smart Receipt. Esaal solutions does not retain your contact details after the SMS is sent, Esaal solutions only retains anonymised data.

Supplied by Merchant partners

Merchant receipt details (anonymised)

Anonymised information typically available on a tax receipt enabling us to surface such information inside the Smart Receipts, including:

  • Your anonymised transaction details
  • details of Merchant you purchased from
  • details of items you purchased
  • your loyalty and membership number where relevant*

*To protect your privacy, your loyalty or membership number and transactions are stored in encrypted form.

Supplied by Merchant partners
Usage data and cookies (Anonymised)

Anonymised information about how you access and use our services, including:

  • the time when you access Smart Receipts
  • the IP address used to access our web hosted receipt
  • any cookies.
Collected via Sites
General business operations

Esaa; may collect information from any person who interacts with us in the course of conducting business, including employees, job applicants, clients (current and prospective) and other third-parties.

Type of data Data description How data is collected
Employee and job application details

We may collect information from employees and job applicants to carry out relevant operations:

  • your contact details (name, email, mobile number and address)
  • your payment details (bank details, superannuation details and tax file number)
  • your health information where relevant (including allergies and disability affecting your work)
  • your resume, background checks and performance and disciplinary records
  • records of your access to our systems and devices.

* To protect your privacy, your loyalty or membership number and transaction details are stored in encrypted form.

Some information may also be directly collected by our systems

Clients, prospective clients and third-parties we conduct business with details

We may collect the below information from clients, prospective clients and third parties we conduct business to carry out relevant operations:

  • your contact details (name, email, mobile number and work address)
  • the company your represent and your role
  • records of your previous interactions with Esaal solutions for customer relationship management purposes
Information may be supplied by you directly, a colleague of yours or one of our partners.
Category of information

As part of these services, Esaal solutions may collect the information outlined below:

Type of data Data description How data is collected
Contact details

Contact details you provide when contacting us via our Sites, including your:

  • name
  • email address
  • relationship with Esaal solutions (i.e. customer, retailer, Bank or other).

Supplied by you when contacting us

Views, opinions, requests, etc.

Any information you share with us when contacting us.

Supplied by you when contacting us
Merchant account details

Information to set up a Merchant account with Esaal solutions, to enable Smart Receipts to be offered to your customers including:

  • your business details (including license, phone number and trading name)
  • your store details (including name, address, phone number,license , opening hours)
  • your branding details (including logo, brand colour palette, social links, website)

Supplied by Merchants when using our Sites and managing their accounts

Usage data and Cookies

Information about how you access and use our services.

Collected via your interactions with our Sites
Information collected through our Apps

In Short: We may collect information regarding your mobile device, push- notifications, when you use our apps and services.

If you use our Apps, we may also collect the following information:

Mobile Device Access.

We may request access or permission to certain features from your mobile device, including your mobile device’s contacts, sms messages, social media accounts, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

Push Notifications.

We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties. Examples of the information we receive from other sources include: social media profile information (your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture URL and any other information that you choose to make public); marketing leads and search results and links, including paid listings (such as sponsored links


In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Apps for a variety of business purposes described below.

We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:

We will only use the information collected where we have a legitimate business purpose to do so and in accordance with the contractual terms agreed with our relevant Bank and Merchant partners. Below is an outline of the purposes for which we may use the information we collect:

  • to generate Smart Receipts and display those in Bank partners mobile application
  • to generate Smart Receipts and deliver those via SMS (Smart Receipts delivered via SMS are hosted on our Site and a unique link to access them is sent to you via SMS)
  • to perform internal analysis, helping us improve and develop our services
  • to provide Merchant and Bank partners with analytics products and insights using anonymised data
  • to conduct general administration of the business (including preparing partners’ invoices, accounting, finance, answering enquiries from partners and their customers)
  • to monitor and conduct activities related to the security of our informatic systems and services
  • to comply with our legal and regulatory obligations and exercise our legal rights
  • to provide any additional services you have consented to (including additional Smart Receipt integrations with third-party services such as expense and financial management tools).
  • Website data is used to answer enquiries and feedback submitted via our Sites
  • to perform internal analysis, helping us improve and develop our Sites and services
  • to monitor and conduct activities related to the security of our systems and services
  • to communicate with you about maintaining and updating your contact information where appropriate.
  • to communicate with you on subject which may be of interest including:
  • service updates and news about our services;
  • news items and other information in which you may be interested;
  • maintaining and updating your contact information where appropriate;
  • conducting surveys.
We may disclose the information we collect to the following:
  • Bank partners for the purpose of surfacing the Smart Receipts inside their mobile application
  • third-parties you have consented to share information with (including third-parties who provide services integrated with Smart Receipts such as expense and finance management tools)
  • Merchants that you shop with to access Smart Receipts issued on their behalf and de-identified demographic information about customers who transacted with them
  • accountants, auditors, lawyers and other professional advisors we engage who require access to information
  • government agencies, regulatory bodies and law enforcement agencies, or other similar entities, where required under or authorised by law
  • third-party service providers to whom we may outsource certain organisational functions
  • third-party acquirer(s) in the event that we sell or transfer all or any relevant portion of our business or assets.
To facilitate account creation and logon process with your Consent.

If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See the section below headed " HOW DO WE HANDLE YOUR SOCIAL LOGINS " for further information.

To send you marketing and promotional communications with your Consent.

We may, with your consent, use the information we have collected about you to contact you from time to time by email to tell you about new products or services that we believe may be of interest to you, to send you newsletters and to conduct surveys.

You can withdraw your consent to receiving direct marketing communications from us at any time by unsubscribing from the mailing list by clicking on the link in the marketing communication or contacting us using the details set out below.

Smart Receipts that are delivered by SMS to you may also include Merchants' offers or promotions. These promotions are those of our Merchant partners, and do not relate to Esaal solutions's products or services. However, you can unsubscribe from receiving future promotions via Smart Receipts by clicking on the link at the bottom of the Smart Receipt.

We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).

To send administrative information to you for Business Purposes, Legal Reasons and/or possibly for Contractual.

We may use our personal information to send you product, service and new feature information and/or information about changes to our terms, conditions and policies.

Fulfill and manage your orders for Contractual reasons.

We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Apps.

To post testimonials with your Consent.

We post testimonials on our Apps that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at Info@esaal and be sure to include your name, testimonial location, and contact information.

Request Feedback for our Business Purposes and/or with your Consent.

We may use your information to request feedback and to contact you about your use of our Apps.

To protect our Sites for Business Purposes and/or for Legal Reasons.

We may use your information as part of our efforts to keep our Apps safe and secure (for example, for fraud monitoring and prevention).

To enable user-to-user communications with your Consent.

We may use your information in order to enable user-to-user communications with each user's consent.

To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and/or possibly Contractual.
To respond to legal requests and prevent harm for Legal Reasons.

If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

For other Business Purposes.

We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Apps, products, services, marketing and your experience.

In Short:

We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. We only share and disclose your information in the following situations:

Compliance with Laws.

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests and Legal Rights.

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Vendors, Consultants and Other Third-Party Service Providers.

We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Apps, which will enable them to collect data about how you interact with the Apps over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Business Transfers.

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With your Consent.

We may disclose your personal information for any other purpose with your consent.

Other Users.

When you share personal information (for example, by posting comments, contributions or other content to the Apps) or otherwise interact with public areas of the Apps, such personal information may be viewed by all users and may be publicly distributed outside the Apps in perpetuity. If you interact with other users of our Apps and register through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Apps, and view your profile.

Offer Wall.

Our Apps may display a third-party hosted “offer wall." Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for acceptance and completion of an advertisement offer. Such an offer wall may appear in our mobile application and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will leave our mobile application. A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account.


In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.


In Short: If you choose to register or log in to our websites using a social media account, we may have access to certain information about you.

Our Apps offer you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public.

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Apps. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.


In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in United States, UAE and Singapore. If you are accessing our Apps from outside United States, UAE and Singapore, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see " WILL YOUR INFORMATION BE SHARED WITH ANYONE? " above), in United States, United Kingdom, India, United Arab Emirates, and other countries.

If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.


In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Apps is at your own risk. You should only access the services within a secure environment.

We have implemented appropriate technical and organisational security measures designed to protect your Personal Information against unauthorised or unlawful destruction, loss, alteration, disclosure, and other unlawful or unauthorised forms of Processing. A selection of these measures are listed below:

  • Staff education: we train and remind our staff of their obligations with regards to your Personal Information
  • System security: when you transact with us on the internet via our Sites or via our partners’ APIs, we encrypt data sent to our systems
  • Building security: we have protection in our buildings against unauthorised access such as cameras and access key controls
  • Disposal of data which is no longer required: we have defined policies to ensure that we only keep Personal Information for as long as required (for example, to meet user needs, legal requirements or our internal needs). If we no longer need to hold your Personal Information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.


In Short: We do not knowingly collect data from or market to children under 13 years of age.

We do not knowingly solicit data from or market to children under 13 years of age. By using the Sites, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the App. If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at


In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

It we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

Account Information

It you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log into your account settings.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Apps.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below.

You will then be removed from the marketing email list — however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

  • Note your preferences when you register an account with the site.
  • Access your account settings and update preferences.
  • Contact us using the contact information provided.


In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.


If you have any further questions or comments about us or our policies, email us or by post to:

Esaal solutions(Intilaq mainland Professional license) Dubai, United Arab Emirates


End of Policy


This cookie policy explains how Esaal solutions ("we", "us" or "our") use cookies and similar technologies to recognize you when you visit our websites at http://www.esaal ("Websites"). It explains what those technologies are and when we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that personal information if we combine it with other information. In such cases our privacy policy http://www.esaal will apply in addition to the cookie policy.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner are called first party

"cookies". Cookies set by parties other than the website owner are called "third party cookies". This party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when nit visits the websites in question and also when it visits certain other websites.

Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our websites to operate and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our web users to enhance the experience on our online products. Third parties serve cookies through our websites for advertising, analytics and other purpose. This is described in more detail below.

The specific types of first and third party cookies served through our websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific online properties you visit).

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain unique identifier that enable us to recognize when someone has visited our websites. This allows us, for example, to monitor the traffic patterns of users from one page within our websites to another, to deliver or communicate with cookies, to understand whether you have come to our websites from an online advertisement displayed on a third party website, to improve site performance and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie performance by clicking on the appropriate opt-out links provided in the cookie tables.

You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. The means by which you can refuse cookies through your web browser controls vary from browser to-browser, you should visit your browser's help menu for more information.

How often will you update this Cookie Policy?

We may update this cookie policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.