Frequently Asked Questions

What is Esaal?

Esaal is a cutting-edge digital platform designed to revolutionize the way businesses and consumers manage receipts. By replacing traditional paper receipts with digital ones, Esaal offers a more sustainable, convenient, and enhanced shopping experience.

How does Esaal work?

To get started with Esaal, businesses need to sign up for the service and integrate it with their existing POS (Point of Sale) systems. Once integrated, customers can receive digital receipts instantly via an SMS, WhatsApp, Email message or The Esaal app after every purchase. These e-receipts can be accessed anytime, anywhere, making returns, warranties, and expense tracking easier for consumers.

What are the benefits of using Esaal for businesses?

Businesses benefit from Esaal by reducing paper waste, lowering operational costs, and gaining access to valuable analytics and insights about customers purchase behavior. Esaal also helps businesses enhance customer engagement through personalized offers and loyalty programs, leading to increased customer satisfaction and retention.

What are the advantages for consumers?

Consumers enjoy a clutter-free, eco-friendly way to keep track of their purchases with Esaal. The platform simplifies returns and warranty claims, offers tools for managing expenses, and provides personalized deals and rewards based on shopping history.

Is Esaal secure?

Yes, Esaal prioritizes user privacy and security. All data transmitted through Esaal is encrypted, and personal information is handled with strict confidentiality. Users have control over their data and can choose what information to share. Additionally, Esaal complies with all relevant UAE regulations, ensuring that our practices meet the highest standards for data protection and consumer privacy in the region.

How can I sign up for Esaal?

Businesses interested in joining Esaal can sign up through our website, The signup process is straightforward, and our team is available to assist with integration and setup. Consumers can download the Esaal app from the App Store, Google Play or Huawei App Gallery to start receiving digital receipts from participating businesses.

Is there a cost to use Esaal?

Esaal offers various pricing plans tailored to the needs of different businesses, ranging from small startups to large enterprises. For consumers, the Esaal app is free to download and use!

Can Esaal integrate with my current POS system?

Esaal is designed to be compatible with a wide range of POS systems. Our technical team works closely with businesses & POS providers to ensure a smooth and seamless integration process.

How does Esaal contribute to environmental sustainability?

By switching to digital receipts, businesses and consumers using Esaal help reduce the massive amount of paper waste generated by traditional paper receipts, contributing to a healthier planet.

Who can I contact for more information or support?

For more information or assistance, you can reach out to our support team via email at or through the contact form on our website. We're here to help!

Can I access my digital receipts from multiple devices?

Yes. With Esaal, your digital receipts are stored in the cloud, allowing you to access them from any device. Simply log in to your Esaal account on any smartphone, tablet, to view your e-receipts, manage returns, warranties, loyalties and more.

How does Esaal handle returns and exchanges?

Esaal simplifies the return and exchange process by providing a digital proof of purchase that can be easily accessed and shared. Retailers who use Esaal can quickly verify the transaction details from the digital receipt, making the return or exchange process smoother and faster for both businesses and consumers.

How does Esaal contribute to a business's marketing efforts?

Esaal enables businesses to deliver targeted marketing campaigns directly to customers through the app. By leveraging purchase history and customer preferences, businesses can create personalized offers and promotions that increase engagement and drive sales.

What should I do if I encounter issues with the Esaal app?

If you experience any problems with the Esaal app or have questions, our dedicated support team is here to help. Contact us via the support section in the app or by emailing We're committed to providing prompt assistance to ensure a seamless experience for all users.